Compare Nextiva and RingEX 
Featured Products
At a Glance
Market Segments
Small-Business (77.9% of reviews)
Small-Business (57.7% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$30.00 1 User Per Month
Nextiva
Star Rating
(3,483)4.5 out of 5
Market Segments
Small-Business (77.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansRingEX
Star Rating
(1,325)4.2 out of 5
Market Segments
Small-Business (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in providing a highly customizable user experience, with features like customizable user profiles and a robust admin portal that enhance day-to-day usability. Users appreciate the clear call volume and the seamless integration with CRM systems, making it a strong choice for businesses looking for tailored solutions.
- Users say Nextiva stands out for its straightforward usability, making it a favorite among those who prioritize ease of use. Reviewers highlight how the app simplifies communication, especially with its fast texting feature, which saves time and ensures quality interactions.
- According to verified reviews, Nextiva's customer service is frequently praised for being extremely responsive, which is a significant advantage for users who value support. This level of service is often noted as a key differentiator compared to RingEX, where users have reported mixed experiences with support quality.
- Reviewers mention that RingEX offers impressive mobile access, allowing users to communicate effectively via text, fax, and phone calls from anywhere. This flexibility is particularly beneficial for small businesses that require a scalable solution to manage client interactions on the go.
- G2 reviewers highlight that while Nextiva has a slightly higher overall satisfaction score, RingEX's recent reviews indicate a growing user base that appreciates its unique features, such as the integration of fax systems with CRM, which can streamline operations for businesses that rely on these functionalities.
- Users report that both platforms have their strengths, but Nextiva's ease of setup is often noted as a significant advantage, with many users completing the initial setup in just minutes. In contrast, some RingEX users have mentioned challenges during the configuration process, which could impact the onboarding experience for new users.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Nextiva
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
9.0
2,789
8.8
1,085
Ease of Use
8.7
2,828
8.6
1,101
Ease of Setup
8.4
2,118
8.2
683
Ease of Admin
8.6
1,989
8.3
603
Quality of Support
9.0
2,775
8.0
988
Has the product been a good partner in doing business?
8.8
1,970
8.3
591
Product Direction (% positive)
8.3
2,672
7.9
1,067
Features by Category
Documents
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
8.1
156
Agentic AI - Online Fax
Not enough data
8.5
11
Not enough data
8.6
11
Sending
Not enough data
9.1
172
Not enough data
9.1
169
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
9.4
197
Not enough data
8.0
179
Not enough data
7.7
177
Not enough data
8.2
181
Not enough data
8.2
171
Not enough data
Generative AI
7.6
84
Not enough data
Functions
8.7
176
Not enough data
8.7
176
Not enough data
8.9
177
Not enough data
8.1
174
Not enough data
8.2
172
Not enough data
8.5
179
Not enough data
8.5
172
Not enough data
8.4
168
Not enough data
Agentic AI - Contact Center
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Administrative
8.3
170
Not enough data
9.1
178
Not enough data
9.0
178
Not enough data
8.4
168
Not enough data
8.3
163
Not enough data
Collaboration Tools
Not enough data
9.1
253
Not enough data
9.1
141
Not enough data
8.6
116
Not enough data
8.9
140
Not enough data
9.1
122
Meeting Coordination
Not enough data
8.8
243
Not enough data
9.1
235
Not enough data
8.9
223
Not enough data
9.0
145
Software Type
Not enough data
9.0
243
Not enough data
9.0
143
Not enough data
9.2
160
Agentic AI - Video Conferencing
Not enough data
8.3
13
Not enough data
8.5
12
Not enough data
8.3
12
Platform
8.1
469
Feature Not Available
8.6
669
9.0
235
8.6
587
8.7
221
8.9
695
9.1
231
8.8
609
8.7
219
8.3
505
8.5
212
8.6
606
8.7
217
Generative AI
7.7
295
Feature Not Available
Workforce Management
8.8
610
8.8
220
8.7
568
8.6
213
Call Center Infrastructure (CCI)
8.8
8
8.9
22
8.8
8
8.9
22
8.8
8
9.1
22
8.8
8
8.9
22
Administrative
8.7
597
8.8
223
8.7
627
8.6
221
Basic Communication - Cloud PBX
9.4
31
8.9
58
9.1
29
8.8
56
9.4
29
9.1
55
8.5
24
8.2
55
8.6
29
9.1
56
9.0
27
8.8
55
Advanced Features - Cloud PBX
9.1
26
8.7
52
9.2
28
8.5
54
9.1
30
8.6
53
9.1
27
8.9
54
Platform Basics - VoIP Providers
8.6
60
8.5
94
8.7
70
8.7
109
8.2
59
8.4
87
8.0
62
8.0
94
8.0
55
8.0
83
7.8
55
8.1
81
Basic Communication
9.2
1656
|
Verified
9.1
517
|
Verified
7.9
904
|
Verified
8.3
397
|
Verified
8.3
1053
|
Verified
8.7
430
|
Verified
7.7
835
8.2
363
|
Verified
8.6
1163
|
Verified
8.5
429
|
Verified
9.1
1341
|
Verified
9.0
434
|
Verified
Agentic AI - VoIP Providers
7.7
41
7.9
53
7.8
41
8.1
54
7.7
41
8.0
53
7.7
42
7.9
51
Access
8.0
909
8.2
379
|
Verified
8.2
903
8.3
394
|
Verified
8.5
1040
|
Verified
8.6
426
Advanced Features
8.3
1176
|
Verified
8.3
445
8.6
1242
|
Verified
8.4
405
|
Verified
9.1
1485
9.0
466
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
Extensions
8.5
151
|
Verified
Feature Not Available
9.1
159
|
Verified
8.7
51
|
Verified
8.8
149
|
Verified
8.1
17
Features
9.2
183
|
Verified
8.8
55
|
Verified
8.5
154
Feature Not Available
8.3
144
|
Verified
8.6
53
|
Verified
9.0
157
|
Verified
8.5
52
|
Verified
8.5
148
|
Verified
8.6
53
|
Verified
Feature Not Available
8.2
49
Categories
Categories
Shared Categories
Nextiva and RingEX are categorized as UCaaS Platforms, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.6%
Construction
5.3%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Computer Software
9.5%
Insurance
5.3%
Information Technology and Services
5.2%
Financial Services
4.8%
Staffing and Recruiting
4.7%
Other
70.4%
Discussions
What is VoIP feature?
3 Comments
SC
Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network.
Read more
What is Nextiva used for?
2 Comments
CK
They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
Official Response from RingEX
There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral...Read more
Is RingCentral good?
1 Comment
JM
We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which...Read more
Why don't you make it more user-friendly?
1 Comment
RC
Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit...Read more
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